Delivery & Returns
Delivery Policy
At Montecosmet, we strive to ensure a seamless delivery experience for our customers. We understand the importance of delivering your orders promptly and in pristine condition. Your satisfaction is our priority.
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Order Processing
Order Confirmation: Once you place your order, you will receive an order confirmation email. This indicates that we have received your order and are processing it.
Processing Time: Orders are processed within 1-2 business days. Orders are not processed or delivered on weekends or holidays.
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Delivery Rates and Estimates
- Standard Delivery:
- Delivery Time: 5 business days
- Rate: £5.00 (Free for orders over £100)
- Express Delivery:
- Delivery Time: 2 business days
- Rate: £10.00
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Please note that delivery times are estimates and may vary due to carrier delays or other unforeseen circumstances.
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Order Tracking
Tracking Information: Once your order has been despatched, you will receive a delivery confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
Delivery Partner
We use Evri to ensure safe delivery experience.
Delays and Issues
Delays: While we strive to deliver orders within the estimated timeframes, delays may occur due to weather conditions, postal service disruptions, or other factors beyond our control.
Lost or Damaged Packages: If your package is lost or damaged in transit, please contact our customer service team within 7 days of the expected delivery date for assistance.
Contact Information
For any questions or concerns regarding your order, please contact us at:
Email: info@montecosmet.com
Phone: +44 (0) 333 335 5836
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We are committed to providing you with the best possible shopping experience and appreciate your understanding and patience regarding our delivery policy. Thank you for choosing our skincare products!
Return & Exchange Policy
Our Return & Exchange Policy is customer-centric, aiming to provide you with peace of mind when making a purchase from Montecosmet. If you find yourself wanting to return or exchange a product, our straightforward policy is designed to guide you through the process seamlessly.
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Return Eligibility
- Timeframe: You may return most new, unopened items within 30 days of delivery for a full refund.
- Condition: Items must be returned in their original packaging and in unused condition to be eligible for a refund.
Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used skincare products
- Gift cards
- Sale or clearance items
- Items purchased through third-party sellers
Return Process
1. Request a Return: To initiate a return, please contact our customer service team at info@montecosmet.com with your order number and reason for return.
2. Return Authorisation: Once your return request is approved, you will receive a Return Authorisation (RA) number and detailed return instructions.
3. Packaging: Securely pack the item(s) in the original packaging, including all accessories, manuals, and documentation.
4. Delivery: Send the item(s) to the address provided in the return instructions. You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
Refunds
- Processing Time: Once we receive your returned item(s), we will inspect them and process your refund within 5-7 business days.
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
- Delivery Costs: Original shipping costs are non-refundable. If the return is due to our error, we will cover the return delivery costs.
Exchanges
- Exchange Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@montecosmet.com.
Damaged or Defective Items
- Reporting: If you receive a damaged or defective item, please contact us within 7 days of delivery at info@montecosmet.com with your order number and a description of the issue.
- Resolution: We will arrange for a replacement or refund as quickly as possible.
Contact Information
For any questions or concerns regarding your return, please contact our customer service team at:
- Email: info@montecosmet.com
- Phone: +44 (0) 333 335 5836